TCV FAQs

Turtle Creek Village
Frequently Asked Questions

Welcome to our TCV FAQs. We have included information for some commonly asked questions, along with who to contact information for some issues that may encounter that may or may not be enforceable by the Association.

Master Association Issues
 
If an issue is addressed in our Governing Documents and is not a Code Enforcement or police issue, it should be reported to the management company with confirming information.

City of Round Rock Issues
 
City of Round Rock Service Requests can be submitted:

Code Enforcement Issues
Code Enforcement issues can be reported:
 

To request or suggest new or updated content, the web admin.
 

Painting / Repainting

Per sections 5.05 and 9.07 of our Declaration:
Anything that changes the exterior appearance of a home (changing paint colors, landscaping or tree changes, adding shutters, adding a window unit, etc.) requires prior approval from the Architecture Control Committee.
 
To request approval for a change:
 
You can submit an Architectural Modification Request Form online.
 
 
For changes that do not require prior ACC approval:
 
ACC Fast Track Guidelines. Examples include:
  • Repainting the same color does not require prior ACC approval.
  • Repainting and changing colors does require prior ACC approval. 
 
‼️ At one time, DR Horton had all component and paint information for homes built after 2007, including paint colors, floor types and color, cabinet information, and more. DR Horton might still have this information. To find out, you can call the DR Horton Warranty Department at 512-345-4663.
 

Fence Parts: New and Replacement


Master Association Fences
Issues with the white picket fences in Association common areas (example: the fences facing AW Grimes that do not border a specific owner lot) should be reported to the management company by email with confirming information.

Condo Sub-Association Fences
(711 Rolling Oak and 1701 Logan)
Fence issues should be reported by email with confirming information to their management company.

Owner Fences
Fences that belong to an owner are the owner's responsibility. The Master Association has found a couple of vendors who claim to sell and service vinyl fences like ours. The Association has not used these vendors, so we are only sharing contact info. 
 
Texas Vinyl Fencing
Ed Torres
512-537-3053
www.txvinylfencing.com 
 
An owner has also recommended the vendor below:
 
Duramax Fences
1057 S. Vail Ave.
Montebello, CA 90640
www.duramaxfences.com
Pauline Suzuki, Sales Representative
(323)798-9672
pauline@duramaxfences.com

 AusTex Fence and Deck was the original installer with DR Horton, and may still offer parts and repairs. Our experience is that they are expensive and slow.
 
‼️ The picket lengths and post specs for the Association fences along AW Grimes - 40 and 44" tall are probably different than yours. You’ll need to measure the pickets you are replacing so you can order the appropriate length. You’ll also want to confirm the distance from the top rail cutout to the top of the post and the distance between the upper and lower rail cutouts. Fences were installed over a 10-year period so there are likely to be differences in measurements. 

Townhome Insurance Requirements

Per our Supplemental Notice of Dedicatory Instruments, Townhome owners are responsible for 100% replacement-cost insurance coverage.
 
It is common for attached units, like townhomes or condos, to be covered by the Association for the dwelling/structure. But that is not how we were organized by DR Horton.
 
The Master Association only purchases insurance for common areas. Townhome owners are required by our Governing Documents to carry 100% replacement cost coverage. This ensures that all units affected by a loss can be rebuilt. 
 
 

TCV Solar Policy

Per Attachment 3: Solar Device Policy / Energy Efficient Roofing Policy of the Turtle Creek Village PUD Community Manual:
 
Texas statutes presently render null and void any restriction in the Declaration which prohibits the installation of solar devices or energy efficient roofing on a residential lot. The Board and/or the Architectural Approval Authority under the Declaration has adopted this policy in lieu of any express prohibition against solar devices or energy efficient roofing, or any provision regulating such matters which conflict with Texas law, as set forth in the Declaration.
 

Community Garage Sales

The Recreation Committee has tentatively set the last weekend in May and the first weekend in September for these. Spring and Fall... good times for cleaning out!
TCV Committees.

The committee usually posts the sale on the TCV FB page, NextDoor, our TCV Calendar, etc. They also hang banners on the fence near each main entrance on AW Grimes on the day of the sale.
 
Anyone can post ads or put up additional signs for your street to help promote the sale. A neighborhood garage sale benefits all who participate. 
 
TCV sections were built years apart, and include different home types. Some people host their sale in the garage and front-facing driveway.  Others host in their alley-side garage and parking pad. Whatever works best for your setup, but this means you may need extra signage to help shoppers find your home.
 
You are - of course - welcome to have your own sale anytime. Although, you might get more traffic on the group sale date.
 

Reported Violations: It is a Slow Process

Violations are frustrating for a couple of reasons.
Violations Process for more information about the process, including:
  • Reporting methods
  • Confirming information
  • A process flow chart
  • Notification and fine timelines
 
Hopefully this will help explain.  
 
When a suspected violation is reported, it has to be confirmed.
Report a Suspected Violation and Confirm a Violation.
 
After a suspected violation is reported, the management company and the Board cannot provide any status information to the reporting party, as violation information is part of the owner’s account. We cannot share one owner’s account information with anyone else. The only update we can provide is that the issue has been noted.  
 
Sometimes, violation letters are sent, and the owner just ignores the violation notice, until we get to the stage that gets their attention by imposing fines. Sometimes owners may contact the management company about special or extenuating circumstances. In those instances, the Board has to work with the owner to resolve the issue. All of this happens without any information given to the reporting (and definitely frustrated) party. 
 
Once a violation reaches the fine stage, we are required to send notifications by Certified Mail. Some owners think if they ignore the certified notice on their door, they can claim that they were never notified. Once the Post Office makes the first certified attempt, the attempt is recorded and maintained with the Post Office tracking service. Texas Property Code considers the recorded delivery attempt adequate proof that the owner was notified. 
 
Texas Property Code also requires that we offer an owner a “reasonable amount of time” to correct a violation. Vague much? Meanwhile, the notification process keeps going. Unless the owner cures the violation, the reporting party thinks that nothing is being done. That is not the case. The violation and notification cycle continues, but it often takes multiple letters and fines (happening in 2-week intervals) for an owner to cure the violation. 
 
To summarize, the Association and management company addresses violations as quickly and aggressively as Texas Property Code allows. It just never happens as fast as owners would want, and we definitely understand the frustration.
 
 

Street Trees vs Yard Trees

Street Trees
Street trees are the trees between the sidewalk and the curb, and they belong to the owner. Street trees are required by our PUD contract with the city, so removal requires replacement. 
 
Section 7.04 (d) of our Declaration for information on irrigation and maintenance of street trees. When referring to maintenance, routine maintenance includes replacement when needed.  
 
Section 7.04 (b) of our Declaration for the list of suitable shade trees that are permitted. Additional tree species may be used with the approval of the City Urban Forester. Permission to remove and not replace a street tree also requires approval of the City Urban Forester.
 
 
Yard Trees
We have not found a list of approved yard trees in our Governing Documents. But the City of Round Rock has an approved list of trees.
 
If a different species of tree is desired, the Board recommends choosing a tree that is already used in other TCV yards. If choosing a different species than the tree to be replaced, replacement requires prior approval from the Architecture Control Committee.
 

Traffic Issues: Streets, Signs, Lights, Signals, Curbs, Sidewalks, Parking

  • General inquiries.
  • Road striping and issues.
  • Street signs.
  • Traffic signals.
  • Potholes and paving.
  • Street and drainage issues.
‼️ Service requests related to streets, signs, lights, signals, curbs, sidewalks, paving, and drainage should be submitted to the City online or using the RRTX Mobile App.

Call the RRPD non-emergency line - 512-218-5500 for:
  • Traffic issues (i.e., speeding, dangerous operation, etc.).
  • Parking violations (as defined by Code Enforcement rules).
‼️ Community streets are public, so the Master Association has no control or authority over parking or traffic violations, no matter what our Governing Documents imply. 

Other important contact numbers and links can be found on the Round Rock Customer Service Directory.
 

Pet and Waste Issues

Although our Governing Documents mention pets and waste, these are also Code Enforcement violations. You will get a faster response from the City, and the owner is likely to respond quicker to the City, than the Association.
 
Noise and pet sanitation fall under Code Enforcement and can be reported:
Animal-related concerns should be reported to Animal Control at 512-218-5500. This includes stray/lost/injured animals, animal cruelty, dangerous animals, animal bite incidents, loose livestock, and dead animals on public property.
 
‼️ Removing dead animals from private property is the owner’s responsibility. You should place in a plastic bag and put out with regular trash collection or contact a pest control company.
 
If an issue is addressed in our Governing Documents and is not a Code Enforcement or police issue, it should be reported to the management company with confirming information.
 

Landscaping Issues


Master Association Common Areas
Landscaping issues for common areas are managed by the Association's landscaping vendor. Issues with common areas should be reported to the management company by email with confirming information.
 

Individual Owner Lots
Suspected landscaping violations for an individual property should be reported to the management company with confirming information.
 

Townhome Service Area
(Lookout Tree and Tumlinson Fort)
Per Exhibit A-1 of the Townhome Notice of Service Area, the monthly assessment includes the following landscaping services (provided by the Master Association’s landscape vendor) for the front yard:
  • Mowing
  • Weed Removal
  • Aeration (once per year)
Issues related to these included Association services should be reported to the management company by email with confirming information.
 
In contrast, maintenance and repair of a Townhome irrigation system, along with maintenance and replacement of Townhome trees and planting beds, are the owner's responsibility.
 
Suspected landscaping violations should be reported to the management company with confirming information.
 

Condo Sub-Association Areas
(711 Rolling Oak and 1701 Logan)
Landscaping issues for condo areas can be reported by email to their management company with confirming information.

Pool Concerns

Suspected rules violations or issues at the pool related to pool parties/groups, key access, pests, pool service, porter/cleaning service, etc. should be reported to the management company with confirming information.
 
Trespassing, non-members, fence jumping, presence after hours, etc. should also be reported to the management company with confirming information, or to the RRPD non-emergency line at 512-218-5500, if needed.
 
If we are unable to identify the person(s) involved, a report cannot be pursued.

Safety Concerns
 
If there is a safety concern or emergency situation, call 9-1-1.  
 
There are 2 emergency 9-1-1 boxes at the pool:
  • One to the right of the entry gate
  • One by the men's room door
After calling 9-1-1, call the management company - 512-255-1671 - and alert them to the situation.
 

TCV Neighborhood Events

For questions / suggestions regarding neighborhood events (parties, garage sales, etc.) or if you would like to help out with an event, complete the Committee Application/Feedback Form online.
 
 

Broken or Damaged Items (Common Areas)


Master Association

Maintenance issues related to Master Association common areas (playground, park, medians, pool, fences, etc.) and related to an individual property should be reported by email with confirming information to the management company.
 

Condo Sub-Association
 
Maintenance issues for Condo Sub-Association areas (711 Rolling Oak and 1701 Logan) should be reported by email to their management company with confirming information.
 

Trash / doggie station issues


TCV trash services are provided by Round Rock Refuse.
 
 Round Rock Garbage and Recycling website for questions about their services, including your collection day and holidays.
 
The Master Association also has a Board-adopted resolution regarding Trash Can Storage and Placement.
 
Suspected violations should be reported to the management company with confirming information.
 

Doggie station issues should be reported to the management company by email with confirming information.