⛱️ TCV Pool Information

Types of Pool Card Key Requests

1️⃣ New Buyer Request
Defined as the first card key for a new owner. There is no fee to the new owner for a New Buyer request.

2️⃣ Replacement Request

Defined as a new card key for an existing owner to replace, for any reason, the owner’s previously-assigned card key. There is a replacement fee to the owner for a Replacement request (

the Payment section of the Pool Card Waiver Form online).

3️⃣ Reactivation Request

Defined as the reprogramming of an owner’s existing card key that no longer works for any reason, but is not visibly damaged. There is no fee to the owner for a Reactivation request. If the card key does not work after reactivation, a Replacement request (and replacement fee) is required (

the Payment section of the Pool Card Waiver Form online).

Request your Pool Card Key

Complete and submit the Pool Card Waiver Form online.

The waiver form serves as both our legal waiver and our card key request form and must be on file with the management company before a pool card key can be assigned to and activated for a property.

Submit your form in just minutes.

Preview the form in the drop-down section below.

Processing Waiver Forms and Card Keys

Card key requests process Monday-Thursday from 10 a.m. to 3 p.m.

When processed and coded, card keys mail the next business day.

While you wait for the mailman

, make sure you dust off your finest <insert speedo

joke> here, and stock up on sunscreen

. You will surely turn heads and definitely be a hit with all the moms, or dads, whichever floats your sailboat

Pool Card Keys are Required for Pool Access

Anyone inside the pool area who does not have or is not with someone who has an active key card is trespassing. Yes, this includes Members. If the person does not have an active key card or is not with someone who does not have an active key card, that person trespassing. This also applies to anyone who gains access by tailgating through the gate, or by jumping the fence, etc.

Pool concerns and suspected violations should be reported with confirming information to the management company.

	Members must have an active pool card key to access the pool area.
	Members must always accompany their guests while at the pool.
	All paper waivers approved prior to May 2024 are obsolete.
	We are unable to process requests from persons other than the owner.

Pool Season Operating Hours

Pool Open Season

April 1 until November 1

Daily: 6 am to 10 pm

Our pool is restricted to Members and their guests.

Pool Closed Season:

November 1 until April 1

Dates and times subject to change, if needed.

The Master Board of Directors reviews and defines the primary daily operating hours and the open & close dates each year, before the scheduled open date, based on the previous year’s open date.

Waiver Form Preview

Pool Card Waiver Form

A step-by-step preview.

Click Pool Card Waiver Form.
Enter your information:
- Full Name
- Email
- Property Address
- Phone Number
Review the Turtle Creek HOA Rules and Right to Use conditions.
Click the Terms and Conditions checkbox to indicate your agreement.
Add your Signature.
Click to check the Owner radio button. If you are not the owner, stop and send this form link to the owner for completion.
In the list of options, click to select the request type that best fits your scenario.
If required by your request type, enter your card information.
If required by your request type, complete the Payment section.
Enter an Additional Message to management, optional.
Click Submit form to PM.

Non-Working Pool Card Keys

Non-Working Pool Card Keys

Before you request a new card key, check with the management company to make sure there isn’t an account issue.

There are several reasons a card key may not work, including but not limited to:

The card key is damaged.
The card key has lost its data and needs to be reprogrammed.
The Member’s account is not current.
The Member has active violations.
The Member has not submitted a Pool Card Request Waiver.

You can submit a Reactivation request (no fee) when:

Your account is in good standing, AND
The card key is not visibly damaged.

You must submit a Replacement request (fee applies) when:

The card key is visibly damaged, OR
Reactivation fails.

Pool Rules

The Officially Recorded Turtle Creek Pool Rules should be reviewed by every Member. The rules should also be posted in the glass case in the pool area and are available when requesting a pool key card online using the Pool Card Waiver Form.

🚨 WARNING 🚨
NO LIFEGUARD ON DUTY
SWIM AT YOUR OWN RISK

Below are some of the most important, yet most ignored rules of our pool:

NO glass, alcohol, tobacco, firearms, drugs, grills, or pets allowed.
Turtle Creek members, family, and accompanied guests ONLY.
ACTIVE card key required for entry. Call the management company for help with non-working card keys.
Minors who are 13 years of age or younger MUST be accompanied by a member or authorized guardian who is 18 years or older.
Guests MUST be accompanied by a member. To entertain more than four guests, contact the management company for information.
NO diving from the side of the pool.
NO dangerous, unreasonable, or offensive activity, including “horseplay,” is allowed. Patrons should report such activity to the management company or RRPD, if necessary.
NEVER prop the gate open for any reason.
NO running, hopping, skipping, or speed walking in the pool area.
Persons inside the pool area during Closed hours will be reported to RRPD for Trespassing.
Persons involved in misconduct, violation of posted rules, vandalism or damage to the pool, furniture, facilities, gate, equipment and/or surrounding areas will lose all amenity access and be held responsible for the costs to clean and repair.
Informal pool parties may be hosted Weekdays from 11 a.m. until 6 p.m. Parties must be scheduled with the management company at least 2 weeks in advance and may not restrict access of other members/guests. Private parties are not allowed.

Pool Parties

Pool Parties

The following text is from page 5 of the .pdf version of our Officially Recorded Turtle Creek Village Pool Rules. Always refer to current Pool Rules for current text. The rules should be posted in the glass case in the pool area and are available online in the Pool Card Waiver Form.

The pool

cannot be rented or reserved in any fashion that will prevent the use of the pool by any other Association member or their accompanied guests.

Informal/non-private parties may be held any weekday that the pool is open, between the hours of 11:00 am and 6:00 pm (holidays excluded). There shall be not more than fifteen (15) guests per party, and parties are limited to no longer than two and one-half (2.5) hours.

To schedule an informal party, Members can contact the management company. All informal pool parties must be scheduled through the management company so that all necessary paperwork can be completed and to ensure that parties do not over-crowd or impede other Members’ use of the pool area. Informal parties may only be scheduled by an Association Member who is 18 years of age or older. The informal party must be scheduled at least two weeks in advance.

For informal parties, there MUST be at least 1 adult (18 years of age or older) for every 5 persons. The sponsoring Member will be responsible for any damages caused by any guest. A Recreational Use Agreement form should be submitted to the management company. To request the current form,

the management company.

Card Key Tips & Warnings

🚨 Damaged card keys cannot be reactivated and require a Replacement request.

🚨 Card keys are limited to one (1) per property.

🚨 When processing a card key request, all previous card keys assigned for the property are deactivated.

🚨 Pool goers MUST have a valid card key for access to the pool.

🚨 Pool goers should NEVER prop open the gate or allow others into the pool area without a valid card key. Propping the gate open will activate the alarm.

🚨 Violations of any pool rule can result in the deactivation of the card key assigned for the property.

🚨 Presence inside the pool gate during Closed hours is considered Trespassing.

🚨 Presence inside the pool gate without a valid and working card key is considered Trespassing, any time of day.

🚨 Card-holding Association Members MUST accompany their guests when accessing the pool area.

🚨 Pool Rules

All Members should review the Officially Recorded Turtle Creek Pool Rules. The rules should also be posted in the glass case in the pool area and are available when requesting a pool card key online using the Pool Card Request Waiver.

🚨 Guests are limited to four (4) per family/property, and all guests must be accompanied by the card-holding Member.

Maintenance and Janitorial

Updated May 2024.

Pool maintenance consists of cleaning the pool and kiddie pool and maintaining pool chemicals and related equipment, etc.

The pool is serviced three times per week for maintenance (normally, Monday, Wednesday, and Friday).

Pool janitorial consists of cleaning and restocking the bathrooms, emptying the trash, wipe-down and positioning of furniture, etc.

The pool is serviced twice per week for janitorial (normally, Monday and Thursday).

🚨🚨

It is the responsibility of all pool users to make sure they leave the pool area neat and tidy for other users.

Pool concerns and suspected violations should be reported with confirming information to the management company.