⚠️ Website Help
 

Turtle Creek Village 
Website Help

below or the website admin.

Website Help can also be accessed from the website footer and in the sidebar menu of most pages. 

Task Help Topics
 

Feature Help Topics
 
Business Directory Help
Calendar Help
Classifieds Help
Member Directory Help
Message Board Help
Pet Directory Help
Photo Album Help
Site Search Help
TCV News Help

If you need help with something not listed here, the website admin.
 
⭐️ Management Company - Resale Information

Master Association:
Ascension Property Management
Manager: Heather Lankford
 
Management Company for sale or refinance information.

Condo Sub-Association:
RealManage
Manager: Kat Aleman

 
⛱️ Request a Pool Card


Choose your request type and submit your card key request using the Pool Card Waiver Form online:
1️⃣ First/new owner
2️⃣ Reactivation
3️⃣ Replacement

‼️ When replacing a card key: 
  • A replacement fee applies.
  • All previous card keys assigned to the property are disabled.

Pool Information for more about the pool, including:
  • Pool Rules - Updated 2025.
  • Card key limits.
  • Descriptions for request types.
  • Links to posted, and reminders for often forgotten, pool rules.
  • Guest requirements & limitations.
  • more…
⛔️ Report a Suspected Violation


Report suspected violations:

Ascension PM
Ascension PM
Smartwebs Portal

Report a Violation for information about these reporting methods, confirming information, and the full process in general, including a report timeline from report submission through notices and fines, to Board-referral to legal (if not corrected through the violations process). 
❇️ Request an ACC Modification

Submit your request using the Architectural Modifications Request Form online.

ACC - Committee and Process for an outline of the process. 
✅ Make a Payment

Make a Payment

Electronically in the Smartwebs Resident Portal:
  • Debit/Credit Card
  • ACH Auto-Pay

By Mail :
  • Check/Money Order
  • Bank Bill Pay

Assessments and Payments (Member Only) for more information, including mailing address and electronic requirements. 

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