Website How-Tos
Welcome to the Turtle Creek Village website. 
As you can see, some of our site is open to the public.  Other sections of the site are labeled as Member Only (registered users and their added sub-users). To view the Member-only sections, you must register a user account for the website.
Registering is easy. 
Below are some instructions on how to perform various tasks on our website. If you do not find the answer to your question or something on the site does not perform as described below, contact the web admin.

How do I register a TCV website account?

Registering is easy. 
You must be a named owner to register a website account. After the owner is registered, they can add subusers at their discretion. See the How do I add/remove other users in my house (sub-user accounts)? sub-section on this page. 
For information on forgotten usernames and passwords, see Log-In Problems?.

How do I renew my membership?

The website is set up to expire user accounts each year on March 12.  Notifications of renewal are sent to all active users 15 days and again 5 days prior to expiration. If your user account expires, you can still log into the website, but you will not have access to the member-only pages until the user account is renewed. 
You're only 3 clicks away from renewal....after you log in.
If you receive a renewal notice by email and:
  • You no longer are a member of the Association (have sold your house), do not renew so that your membership expires.
  • You are still a member of the Association (still own your home in TCV), follow the 3-click renewal process outlined below.
Renew your TCV website account:
1. Log into your TCV website account. 
2. In the Features menu on the homepage, scroll down and click to expand Membership.

3. If you are eligible to renew, your expiration date will display. Click Renew your Membership
Note: If you are not eligible to renew or it isn't time for you to renew, only your Balance information displays.

4. On the Your Profile screen, confirm your information (name and email address), the Membership - $0.00, and the Qty is 1. Then click Save.

Your renewal is complete. A confirmation message will display that your renewal is submitted.

Note: For additional confirmation, you can also see the renewal transaction in Your Profile > View Transactions.
For questions about or issues with this process, contact the Web Admin.

How do I update my profile?

Once you're logged in, you can click the Your Profile link in the upper-right corner of any page. When you are viewing your profile, there are several options listed:
  • Change Username: change your username
  • Change Password: update your password
  • Update Photo Albums: add or edit photos that will be available when another user views your profile
  • Add Profile Photo: make yourself recognizable on the street, this can be good or bad
  • Update Profile: update your First and Last Name, email contact info, and your property info
  • View Transactions: our website currently doesn't use this function, so your Transactions will not include any information
  • Event Registrations: our website currently doesn't use this function
  • Add level 2 members: add sub users to your main level user account

How do I add/remove other users in my house (sub-users)?

This function is helpful for homes with multiple family members or for leasor/leasee situations. This function allows a main level user (only 1 per property) to add additional subusers to their account, such as a wife, child, management company rep, leasee, etc. Users that you add to your main level user account do no require Admin approval. You can also set permissions for subusers to allow or disallow access to content.
To add a subuser:
  1. In the upper-right corner, click Your Profile.
  2. In the Your Level 2 Members section, click add.
  3. In the First Name field, enter the subuser's first name.
  4. In the Last Name field, enter the subuser's last name.
  5. In the Email Address field, enter the subuser's email address.
  6. Click Continue.
The subuser is added when you click Continue, and a registration approval email is sent to the user at the email address provided. The new user displays in the Your Level 2 Members section. 
To remove a subuser:
Contact the web admin to have a subuser removed from your account.

How do I use Site Search?

The Site Search feature of the website allows visitors to search for specific words on the website. Results are shown in list format and organized by feature.
If you are having trouble finding the info you are looking for, you can use the Site Search.
To Use Site Search: 
1.   Click the magnifying glass icon in the top menu next to Your Profile. This opens the Site Search page.

2.  Enter your keyword(s) in the field and click Search.
3.  View the search results to locate your info, if available.
Note: After you perform a Site Search, the keyword(s) you entered are highlighted on each page of the website.  You must log out and log back in to clear these highlights. This is a limitation of the website service.
If you cannot find the info you need, see the Contact Us page and ask a board member, the management company, or the web admin.

How do I add photos or comments to the neighborhood Photo Album?

When viewing the Photo Album feature (in the Community Information menu), select the album to which you want to add a photo.  When viewing the album page, click Submit Your Own Photo on the right side of the screen.  From there, you can select your photo, add a title and description and click Add Photo.  Submitted photos require Admin approval before displaying for other Members.
If you'd like to add a comment to an existing photo, click the photo to display the photo's page.  Then you can click Add a Comment below the photo. Comments require approval from the website admin before displaying for other Members. 

How do I add an event or meeting to the Calendar?

The Calendar function is great. It allows for public view, but to add or edit event information, you must be logged in as a registered user.
To add an event or meeting:
  1. Hover over the Calendar menu and click Calendar in the sub-menu.
  2. On the calendar display, click Submit a New Event in the upper-right corner.
  3. Enter the details for the event:
    • Category
    • Title
    • Location
    • Description
    • Event Date
    • Event Start and Stop Time
    • Repeat option
  4. Click Save.
The event is submitted to the web admin for approval before your submission will display for site visitors.

How do I view or add my pets to the Pet Directory?

The Pet Directory is a public view feature, and can be helpful when pets are lost. 
To view the pet directory: (you must be logged in)
  1. Hover over the Member menu and click Pet Directory.
  2. You can:
    • choose a pet category in the drop-down to view a list of pets with information summaries, or
    • click View Slideshow of all Pets to display photos of pets with no additional info.
  3. When viewing the category list, you can click the pet's name to display all the details the owner has uploaded including photos, description, and contact information.
To add your pet to the directory: (you must be logged in)
  1. On any page of the Pet Directory, click Submit a New Pet in the upper right corner.
  2. Enter the pet's details:
    • Category
    • Pet's Name
    • Breed
    • Primary Color
    • Size/Weight
    • Description of Pet
    • Other Comments
    • How to Contact
  3. Upload up to 5 photos of your pet
  4. Click Submit.
New submissions require Admin approval before displaying to other Members. You will receive an email notice when approved.
To edit the details of your pet: (you must be logged in)
When viewing the category list of pets, locate your pet in the list.  Click edit your pet. This displays the same screen as when you added your pet. Modify as needed and click Save.
To remove your pet from the directory: (you must be logged in)
When viewing the category list of pets, locate your pet in the list.  Click edit your pet. This displays the same screen as when you added your pet. Set the Status field to Expired. Click Save.

How do I add my business to the Business Directory?

The Business Directory is public view for site visitors, but you must be a registered user to add or edit a business listing.
To add your business: (you must be logged in)
  1. Hover over Community menu and click Business Directory.
  2. Click Add a New Business.
  3. Enter your business details:
    • Category
    • Company Name
    • Service Area
    • Company Description
    • Services You Provide
    • Address
    • Primary Phone Number
    • Secondary Phone Number
    • Fax Number
    • Email Address
    • Website
  4. Include coupon details, if applicable.
  5. Click Submit.
New submissions require approval by the web admin before they display for site visitors.

How do I post in the Neighborhood Classifieds?

The Neighborhood Classifieds is public view for site visitors, but you must be a registered user to add or edit a classified listing.
To add a classified: (you must be logged in)
  1. Hover over the Community menu and click Neighborhood Classifieds.
  2. Click Submit an Ad.
    • Category
    • Item
    • Price
    • Description
    • Contact Line 
    • Expiration Date
  3. Upload up to 5 photos.
  4. Click the I'm not a robot checkbox and complete the Captcha instructions.
  5. Click Submit.
New submissions require approval by the web admin before displaying for site visitors.
For my task not listed here, contact the web admin.