Log-in Problems?

Return to Website Help

Having trouble logging in to your Member account?

✅ If you are able to log in to your account, you can Change Username or Change Password in Your Profile.

⛔️ If you are unable to log in, our website offers two self-service options for getting into your account:

Forgot Username
Forgot Password

Both options are available on the Login page.

‼️ If this does not solve your log-in issue,

the web admin.

▶️ Forgot Username

Your first Username is the email address you entered during your registration. If you changed or cannot remember your Username, the website can send your Username to the email address for your account.

On the Login page, click Forgot Username.
Enter the Email Address associated with your Member account.
Click Submit. A confirmation message populates.
Check your email inbox for a Turtle Creek Village email from webadmin@turtlecreekrrtx.com.
Log in to test your Username.

‼️ If this does not solve your log-in issue,

the web admin.

▶️ Forgot Password

If you changed or cannot remember your Password, the website can send a link to change your Password to the email address associated with your Member account.

On the Login page, click Forgot Password.
Enter the Email Address associated with your Member account.
Click Submit. A confirmation message populates.
Check your email inbox for a Turtle Creek Village email from webadmin@turtlecreekrrtx.com. Click the link provided.
On the Reset Password page:
1. Enter your Username.
2. Enter your New Password.
3. Re-enter to Confirm your New Password.
Click Submit. A confirmation message populates.
Click Login to test your Password.

⭐️ Management Company

Master Association:

Ascension Property Management

☎️ 512.255.1671

Admin@AscensionPM.com

Manager: Heather Lankford

Condo Sub-Association:

RealManage

☎️ 1.866.473.2573

turtle@ciramail.com

Manager: Kat Aleman

⛱️ Request a Pool Card

Choose your request type and submit your card key request using the Pool Card Waiver Form online:
1️⃣ First/new owner
2️⃣ Reactivation
3️⃣ Replacement

‼️ When replacing a card key:

A replacement fee applies.
All previous card keys assigned to the property are disabled.

Pool Information for more about the pool, including:

Card key limits.
Descriptions for request types.
Links to posted, and reminders for often forgotten, pool rules.
Guest requirements & limitations.
more…

⛔️ Report a Suspected Violation

Report suspected violations:

	Ascension PM
	Ascension PM
	Smartwebs Portal

Report a Violation for information about these reporting methods, confirming information, and the full process in general, including a report timeline from report submission through notices and fines, to Board-referral to legal (if not corrected through the violations process).

❇️ Request an ACC Modification

Submit your request using the Architectural Modifications Request Form online.

ACC - Committee and Process for an outline of the process.

✅ Make a Payment

Make a Payment

Electronically in the Smartwebs Resident Portal:

Debit/Credit Card
ACH Auto-Pay

By Mail :

Check/Money Order
Bank Bill Pay

Assessments and Payments (Member Only) for more information, including mailing address and electronic requirements.

⏰ TCV Calendar

Tentative: Regular Board Meeting

Wednesday, October 9, 2024

6:30pm to 7:30pm

This meeting is open to all owners. The management company emails meeting information and link to owners one week before the meeting. Management company emails deliver from noreply@ascensionpm.com. If you don’t receive them, you should verify your contact info with the management company.

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	Change Username or Password
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Turtle Creek Village

Managed by: Ascension Prop Mgmt