Add or Remove Subusers
The Subuser function is helpful for homes with multiple family members, tenants, or property managers who needs access separate from the Member.
This function allows a Member user (
Level 1 - only 1 per property) to
add subusers (
Level 2) to their primary owner Member account. Adding an subuser to the Member’s account does not require admin approval, as managing subuser access is the responsibility of the Member to which the subuser is attached.
To add a subuser to your Member account:
All fields in this form are required.
- Log in to your Member account.
- Click Your Profile at the top of any page.
- Click add in the Your Level 2 Members section of Your Profile.
- For First Name, enter the subuser’s first name.
- For Last Name, enter the subuser’s last name.
- For Email Address, enter the subuser’s email address.
- Click the Join the Member Directory checkbox.
- Click Continue.
The subuser account is added to your Member account, and the subuser receives an approval notification at the email address you provided.
The subuser’s member-only access and expiration date are the same as the primary Member account to which it is attached. Subuser accounts are not allowed to self-renew, as the account status updates (expires and renews) with the primary owner Member account status.
When added, subusers immediately populate in the
Your Level 2 Members section of
Your Profile.
❌ To remove or manually expire a subuser from your Member account:
To remove or manually expire a subuser from your Member account,

the
website admin.