Change Username or Password

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Change Your Username or Password

⚠️ If you are unable to log in,

Forgot Username or Forgot Password in Log-In Problems?.

When you are able to log in, you can Change Username and Change Password in Your Profile.

‼️ If you have any issues changing your Username or Password,

the web admin.

▶️ Change Username

Your first Username is the email address you entered during your registration.

If you want to change your Username:

On Your Profile, click Change Username.
Verify your log in information:
1. If your credentials auto populate, skip to the next step.
2. If your credentials do not auto populate, enter Your Current Username and Your Current Password.
Enter your New Username.
Click Submit.
A confirmation message populates. Login to test your new Username.

‼️ If this does not solve your login issue,

the web admin.

▶️ Change Password

If you want to change your Password:

On Your Profile, click Change Password.
On the Change Your Password page:
1. If your credentials auto populate, skip to the next step.
2. if your credentials do not auto populate, enter Your Current Username and Your Current Password.
Enter your New Password.
Enter your new password again to Confirm New Password.
Click Submit.
A confirmation message populates. Log in to test your Password.

⭐️ Management Company

Master Association:

Ascension Property Management

☎️ 512.255.1671

Admin@AscensionPM.com

Manager: Heather Lankford

Condo Sub-Association:

RealManage

☎️ 1.866.473.2573

turtle@ciramail.com

Manager: Kat Aleman

⛱️ Request a Pool Card

Choose your request type and submit your card key request using the Pool Card Waiver Form online:
1️⃣ First/new owner
2️⃣ Reactivation
3️⃣ Replacement

‼️ When replacing a card key:

A replacement fee applies.
All previous card keys assigned to the property are disabled.

Pool Information for more about the pool, including:

Card key limits.
Descriptions for request types.
Links to posted, and reminders for often forgotten, pool rules.
Guest requirements & limitations.
more…

⛔️ Report a Suspected Violation

Report suspected violations:

	Ascension PM
	Ascension PM
	Smartwebs Portal

Report a Violation for information about these reporting methods, confirming information, and the full process in general, including a report timeline from report submission through notices and fines, to Board-referral to legal (if not corrected through the violations process).

❇️ Request an ACC Modification

Submit your request using the Architectural Modifications Request Form online.

ACC - Committee and Process for an outline of the process.

✅ Make a Payment

Make a Payment

Electronically in the Smartwebs Resident Portal:

Debit/Credit Card
ACH Auto-Pay

By Mail :

Check/Money Order
Bank Bill Pay

Assessments and Payments (Member Only) for more information, including mailing address and electronic requirements.

⏰ TCV Calendar

Tentative: TCV Board Meeting

Wednesday, December 11, 2024

6:30pm to 7:30pm

This meeting is open to all owners. The management company emails meeting information and link to owners one week before the meeting. Management company emails deliver from noreply@ascensionpm.com. If you don’t receive them, you should verify your contact info with the management company.

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Turtle Creek Village

Managed by: Ascension Prop Mgmt